1. What is the scope of your warranty coverage, and which products does it include?

At Brand Boost, we are committed to ensuring the quality and durability of our products. Our warranties are designed to protect you against manufacturing defects and material issues that may arise during the warranty period. Specifically, our warranty covers manufacturing defects, workmanship, and material defects that affect the functionality or appearance of the product.

The warranty coverage includes items such as apparel, accessories, electronic devices, tech accessories, and promotional items purchased directly from our platform. Each product category has specific warranty periods, which are detailed in our warranties policy.

However, it’s important to note that our warranty does not cover damage caused by misuse, accidents, improper handling, unauthorized repairs, or normal wear and tear. For example, scratches, fading, minor cosmetic imperfections, or damage from exposure to extreme conditions are generally considered to fall outside warranty coverage. We recommend reviewing the specific warranty details for your product to understand the scope of coverage.

2. How long does the warranty last for different types of products?

Warranty periods vary depending on the product category to ensure appropriate coverage tailored to the item’s nature. For most apparel and promotional items, the warranty period is typically 30 days from the date of delivery.

Electronic devices, tech accessories, and similar products are covered under a 1-year warranty starting from the date of purchase. This longer period reflects the complexity and expected lifespan of these items, providing sufficient time to identify and address manufacturing defects or material issues.

To confirm the exact warranty period applicable to your purchase, please refer to your purchase invoice, product documentation, or the product page on our website. Always retain your proof of purchase to facilitate warranty claims.

3. How can I initiate a warranty claim if I believe my product is defective?

If you suspect your product has a manufacturing defect or material issue covered under warranty, the first step is to contact our customer support team. You can reach us via email at support@brandeboost.store or by calling +1 256 286 7438.

When submitting your claim, please provide your order number, purchase date, detailed description of the issue, and clear photographs or videos demonstrating the defect. These visuals help us assess the problem accurately.

Once we receive your claim and supporting evidence, our support team will review your case and may request additional information if needed. If your claim is approved, we will guide you through the next steps, which may include repair, replacement, or refund, depending on the situation.

Please note that warranty assessments are subject to inspection, and we reserve the right to refuse claims that do not meet the criteria outlined in our warranty policy.

4. What remedies are available if my warranty claim is approved?

Upon approval of your warranty claim, we aim to resolve the issue promptly and effectively. Depending on the nature of the defect and product availability, we may offer one of the following remedies:

• Repair: We may repair the defective product at no charge, restoring it to a functional condition.
• Replacement: If repair is not feasible, we may replace the product with an identical or similar item of equal value. Availability of specific models or designs may influence this option.
• Refund: In cases where repair or replacement is impractical—such as discontinued products or extensive defects—we may issue a full or partial refund.

All repairs, replacements, or refunds are subject to stock availability and our assessment of the defect. We will communicate the chosen remedy to you and coordinate the process to ensure minimal inconvenience.

5. Who is responsible for shipping costs related to warranty claims?

When initiating a warranty claim, if your product qualifies for service, you are responsible for shipping the defective item back to us. We recommend using a trackable shipping method to confirm delivery and protect your interests.

Once we receive the returned product and verify the defect, we will cover the shipping costs for returning the repaired or replacement item to you within the United States.

If the warranty claim is denied—for example, if the defect is not covered under warranty or the product was mishandled—you may be responsible for shipping charges to return the product to your address.

We advise retaining proof of shipment and delivery documentation for your records and to facilitate the warranty process.

6. What does the warranty not cover?

Our warranty is designed to cover manufacturing defects and material issues directly attributable to production processes. It does not cover:

• Damage resulting from misuse, abuse, or neglect (e.g., exposing products to extreme temperatures, improper handling).
• Damage caused by accidents, spills, or exposure to harsh conditions.
• Cosmetic imperfections that do not impair functionality, such as minor scratches, fading, or color changes.
• Normal wear and tear over time, including fading, scratching, or loosening of components.
• Unauthorized repairs, modifications, or alterations to the product.
• Damage due to improper installation or handling.
• Products purchased from unauthorized third-party sellers or resellers.
• Any damages or issues arising outside the warranty period.

Please review your product and usage instructions carefully to ensure proper care, and contact us if you have questions about coverage.

7. How do international warranty policies work?

Warranty coverage and procedures can vary depending on your country of residence due to different laws and regulations. While our primary warranty policy applies within the United States, international customers should contact our support team to confirm specific warranty terms applicable in their region.

In some cases, warranty services outside the U.S. may be limited or unavailable, especially for certain electronic or specially manufactured items. Customers purchasing internationally should review the product details and warranty information provided at checkout or contact us before making a purchase to understand the scope of coverage.

8. Can I get a warranty extension or additional coverage?

Currently, our warranty policies are standardized based on product categories and durations. We do not offer extended warranties or additional coverage plans at this time. However, we recommend reviewing the warranty terms carefully upon purchase and taking good care of your products to maximize their lifespan.

If you have specific concerns about product longevity or protection, please contact our customer support team for guidance on proper use and maintenance.

9. What should I do if my warranty claim is rejected?

If your warranty claim is denied, we will provide a detailed explanation outlining the reasons for the rejection. Common reasons include the nature of the damage, misuse, or issues outside the scope of warranty coverage.

In such cases, you may opt to have your product repaired or inspected by a local repair service at your own expense. We also encourage you to contact our support team if you believe the rejection was in error or if you need further clarification.

We are committed to transparency and customer satisfaction and will work with you to find the best possible solution.

10. Are there any limitations or legal rights I should be aware of?

Our warranties are in addition to your statutory rights under applicable consumer protection laws. If any part of our warranty policy is found invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will continue to be effective.

Please note that our warranties do not limit or exclude your legal rights as a consumer. They are designed to provide additional protection and assurance for your purchase.

11. How often should I review the warranty policy?

We recommend reviewing our warranty policy periodically, especially before making a purchase or if you experience an issue with a product. Our policies are subject to change, and updates will be posted on this page with an updated effective date. Staying informed ensures you understand your rights and the procedures for warranty claims.

12. How can I contact your support team for warranty-related questions?

For warranty claims, inquiries, or assistance, you can reach our dedicated support team through the following channels:

• Email: support@brandeboost.store
• Phone: +1 256 286 7438
• Mailing Address: 812 Spring St, Birmingham, AL 35214, USA

Please have your order number, purchase date, and detailed description of the issue ready to expedite the process. Our team is committed to helping you resolve warranty issues efficiently and to your satisfaction.