Welcome to the Refund and Return Policy page of Brand Boost. We are dedicated to providing our customers with high-quality products and exceptional service. Your satisfaction is our top priority, and we understand that sometimes you may need to return or request a refund for your purchase. This comprehensive policy outlines the procedures, conditions, and guidelines for returns and refunds to ensure a smooth and transparent process.

Please read this policy carefully. If you have any questions or require further assistance, do not hesitate to contact our customer support team at support@brandeboost.store or call us at +1 256 286 7438.

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1. Scope of This Policy

This Refund and Return Policy applies to all products purchased directly from Brand Boost through our official website, authorized resellers, or designated sales channels. It covers the conditions under which returns and refunds are accepted, the process for initiating a return, and the timeframe for processing refunds.

Please note that products purchased from unauthorized third-party sellers or counterfeit sources are not covered under this policy and are not eligible for returns or refunds through us.

2. General Return and Refund Conditions

To be eligible for a return and refund, your request must meet the following criteria:

• The request is made within the specified return period (see section 3 below).
• The product is unused, unopened, and in its original packaging.
• The product shows no signs of damage, misuse, or alteration.
• You provide proof of purchase, such as the original order confirmation or receipt.
• The product is returned to us in accordance with the instructions provided.

Failure to meet these conditions may result in the denial of your return request.

3. Return Periods and Eligibility

• Standard Return Period: Customers may request a return within 30 days from the date of receipt of the product.
• Damaged or Defective Items: For items received damaged, defective, or not as ordered, you may request a return or replacement within 30 days of receipt, regardless of the product condition.
• Opened or Used Products: Returns for opened or used products are only accepted if the product is defective or damaged upon arrival.

Please note that certain products, such as personalized items or final sale items, may not be eligible for returns or refunds. These exceptions will be clearly indicated at the time of purchase.

4. How to Initiate a Return

To start the return process, please follow these steps:

1. Contact Customer Support: Reach out to us via email at support@brandeboost.store or call +1 256 286 7438 to request a return authorization. Provide your order number, product details, and reason for return.

2. Receive Return Instructions: Once your request is approved, we will send you detailed instructions on how to return your product, including the return shipping address and any required documentation.

3. Prepare the Package: Pack the product securely in its original packaging or a suitable alternative. Include all accessories, manuals, and documentation that came with the product.

4. Ship the Product: Use a reliable shipping service that provides tracking and insurance. You are responsible for the return shipping costs unless the return is due to our error or a defective/damaged product.

5. Return Confirmation: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return.

5. Refund Processing

After the returned product is received and inspected, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used during purchase. Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

Important: Shipping and handling charges are non-refundable unless the return is due to our error or a defective product.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please initiate a return for a refund and place a new order for the desired item.

7. Non-Returnable Items

The following items are generally not eligible for returns or refunds:

• Personalized or customized products
• Final sale or clearance items
• Products damaged due to misuse, neglect, or improper handling
• Items without proof of purchase
• Opened or used products unless defective or damaged upon receipt

8. Damaged or Defective Items

In cases where the product arrives damaged or defective:

• Please contact us immediately within 30 days of receipt.
• Provide clear photographs of the damage or defect.
• We will evaluate the claim and, if approved, offer a replacement, repair, or full refund.

9. Cancellation Policy

Orders can be canceled prior to shipment. If you wish to cancel an order, contact us as soon as possible. If the order has already been shipped, you will need to follow the return process upon receipt.

10. Shipping Costs and Responsibilities

• Customers are responsible for return shipping costs unless the return is due to our error or a defective/damaged product.
• We recommend using a trackable and insured shipping method to ensure safe delivery.
• We are not responsible for lost or damaged return shipments.

11. Contacting Us

For any questions, return requests, or assistance with refunds, please contact our customer support team:

• Email: support@brandeboost.store
• Phone: +1 256 286 7438
• Address: 812 Spring St, Birmingham, AL 35214, USA

Please include your order number and detailed information about your request to facilitate a smooth process.

12. Changes to This Policy

We reserve the right to update or modify this Refund and Return Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our procedures.

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13. Final Notes

At Brand Boost, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are committed to working with you to resolve the issue within the scope of this policy. We appreciate your trust and thank you for choosing Brand Boost.

This policy is intended to comply with applicable consumer rights laws and regulations. For specific legal advice, consult with a legal professional.